REFUND POLICY //
In compliance with Australian Consumer Law, Miss Mariadas is not required to provide a refund or exchange for change of mind. Earrings especially are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty - strictly no exceptions.
FAULTY ITEMS
Please note: Gold plated jewellery is not solid gold.
If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at Miss Mariadas' discretion.
Please note that wear and tear in the course of normal use is not considered a manufacturing fault. This includes but is not limited to surface scratches, tarnished metal caused by contact with chemicals such as perfumes/skin care and the loss of stones/pearls. Unless the product was received with the fault and we were notified within the 5 day post delivery timeline, the product will not be accepted for a return/refund.
If you believe your item is faulty please email us on info@missmariadas.com with a description and photograph within the 5 day time frame.